Tired of Scams? We Guarantee Your Payout.
Tired of getting scammed? Have you won but your agent didn’t pay you? We hear you — and we’re doing something about it.
FAQs
What does “Guaranteed Cashout” mean?
if you play Billion Balls through any of our verified partners listed on this page, your winnings are 100% guaranteed to be paid.
What happens if a partner doesn’t pay me?
If you experience a payout issue, simply contact us with your proof of winning and transaction details. We will investigate and, if valid, Billion Balls will pay you directly.
How long does it take to check my payout issue?
It usually takes up to 48 hours for us to review your case. Once you send us the details and proof, our team will look into it and get back to you within 48 hours.
How do I know which partners are verified?
Only the stores and agents listed on this official Partners Page (below) are verified. If they’re not on this list, they are not backed by our cashout guarantee.
Do I get the same cashout guarantee if I play other games like Fire Kirin, Juwa, Gamevault, and other games?
Sorry, Our cashout guarantee only applies when you play Billion Balls with one of our verified partners. We do not cover or guarantee payouts for any other games or platforms.
Players are kindly advised to report any unpaid winnings within 7 days. We regret that claims filed after this period cannot be addressed under our service terms.
